FAQ❓| Frequently Asked Questions
🧵 General
What exactly do I get when I buy a pattern?
You will receive a three PDF download (one in each language offered) that includes:
⇢ An approximate mockup of the final product
⇢ Full-color chart with symbols
⇢ Black & white chart with symbols
⇢ DMC thread color list and stitch count
⇢ A small toolkit list
Are these physical products?
No. All products are digital downloads only. Nothing will be shipped to you physically.
Do you offer beginner-friendly patterns?
Yes! Many patterns are designed with new stitchers in mind. Check the listing for difficulty level and number of colors.
What fabric and thread do I need?
All my designs are created with DMC 14-count Aida and DMC threads in mind. You can substitute with other counts or brands, but this may affect the finished size.
💻 Ordering & Downloads
How do I get my pattern after purchase?
Right after payment, you’ll be redirected to a download page, and you’ll also get a download link by email. Make sure you check your spam/junk folder!
I didn’t get my email/download. What do I do?
Please check your spam folder first. If you still can't find it, contact me at info@crossedpixels.com with your order number.
Can I open the pattern on my phone or tablet?
Yes! PDF files can be opened with apps like Adobe Acrobat or any PDF reader.
💬 Support & Policies
Can I get a refund?
Due to the digital nature of the product, all sales are final. But if you have any issues, I’ll do my best to help—just reach out!
Do you take custom orders?
I occasionally accept custom or personalized patterns. Please send me a dm on instagram or email me at info@crossedpixels.com with your idea and I’ll let you know if it’s possible.
Can I sell items I make from your patterns?
Please note these patterns and designs are for personal use only. Commercial use, resale, or redistribution of the patterns or any finished products made from my designs is not permitted.
For business partnerships or wholesale inquiries, please contact me at info@crossedpixels.com
🌍 International Support
Do you offer patterns in other languages?
Yes! All my patterns come in English, Spanish and French upon one single purchase.
Is the pricing in Euros?
Yes, all prices are shown in EUR (€). Most payment platforms will convert to your local currency automatically.